June 4, 2019
This is the key challenge to running an operation of multiple stores. How do you achieve a uniform and professional customer experience when you have multiple stores with multiple personalities who all think they know how to do "it" best?You create a "track to run on". This is one of the key rewards for installing a consistent digital inspection discipline across the board. Read this month's special report to see how a leading regional chain is adopting digital inspections and giving their staff clear and easy tracks to run on to achieve a central goal of unmatched customer service and rising sales."
AutoServe1 Founder-Jamie Cuthbert.