This is the key challenge to running an operation of multiple stores.  How do you achieve a uniform and professional customer experience when you have multiple stores with multiple personalities who all think they know how to do “it” best?

You create a “track to run on”.  This is one of the key rewards for installing a consistent digital inspection discipline across the board.  Read this month’s special report to see how a leading regional chain is adopting digital inspections and giving their staff clear and easy tracks to run on to achieve a central goal of unmatched customer service and rising sales.”