This is the key challenge to running an operation of multiple stores. How do you achieve a uniform and professional customer experience when you have multiple stores with multiple personalities who all think they know how to do “it” best?
You create a “track to run on”. This is one of the key rewards for installing a consistent digital inspection discipline across the board. Read this month’s special report to see how a leading regional chain is adopting digital inspections and giving their staff clear and easy tracks to run on to achieve a central goal of unmatched customer service and rising sales.”
The full report is available here: https://autoserve1.com/blains-farm-fleet-the-power-of-digital-vehicle-inspections/
This has been June’s Pro Founder Tip from AutoServe1 President & Founder-Jamie Cuthbert.