August 30, 2022
Digital vehicle inspection is a revolutionary way for service repair professionals and car owners to communicate about auto repair. A digital vehicle inspection in its most simple terms is a way to digitally highlight problem areas in a vehicle and relay this information to the customer via a device like a smartphone. This is done by using software such as AutoServe1.
Key features
The software is designed to benefit both service repair professionals and their customers, offering a range of essential features, including:
- Providing service advisors with the ability to scan the barcode of the vehicle to find pending appointments upon arrival.
- Providing video and picture evidence of the repair.
- Allows automatic updates of the repair and facilitates the sharing of information about the repairs among technicians.
- Facilitates up to date progress reports. It changes the way reports are typically done because now auto shops have the ability to include pictures.
All the service providers need are the software and an iPad or tablet.
Benefits of using Digital Vehicle Inspection
Improving customer relationship
Digital Vehicle inspection is a great way to improve the relationship between customer and service repair professional. Service repair professionals can now provide customers with a clearer understanding of their vehicle’s issues from the moment it’s brought in. By using tools to capture both photo and video evidence, mechanics can visually demonstrate problem areas, ensuring transparency and building trust. This approach also proves invaluable if additional issues arise during repairs, as they can be promptly documented and shared with the customer. By allowing customers to see the problems firsthand, this method fosters confidence and strengthens the relationship between mechanics and their clients.
The customer can have access to the repairs needed without taking a second out of their busy lives to be there physically. They would subsequently respond with a two-way texting feature. This method of communication is perfect for the new generation of drivers, who dread communicating both in person or via phone calls.
Increased profits for auto service shops
Digital vehicle inspections are of great benefit to the auto shops too. Digital vehicle inspection, when utilized by auto repair shops have shown to increase the number of service jobs completed and therefore increase profits. Since many customers like this new technology, it would make sense that they opt for businesses that utilize it.