Here’s Our List Of Costly Mistakes Service Repair Shops Make
1) Misdiagnosing A Vehicle’s Problem
When a customer brings their vehicle into a service repair shop to fix an issue with their car, they have trust in the mechanic. They expect the mechanic to know what the problem is, and how to fix it.
When the mechanic makes a mistake and misdiagnosis a vehicle’s problem, it leaves the customer frustrated. In turn, the customer is left spending more time and money on a fix that didn’t need to be addressed.
2) Failing To Have A Social Media Presence
More people are online than ever before and that number is only growing every day. It is not only an expectation anymore for businesses to have an online presence. It’s a requirement.
To be successful in this digital age, it’s imperative for businesses to embrace social media and engage with customers. Especially since more younger people are on the road every year, and are going to need to learn about where to take their vehicle for servicing, if you don’t have a social presence then expect them to take their business to the competition that has a great Instagram page, Facebook page, and even a Snapchat account.
3) Rushing Service Repair Jobs
When mechanics are rushing service jobs to push clients out the door as soon as possible to get more jobs done, they sacrifice standards. When work is rushed, it’s also much more likely for something to be missed.
It’s important to have a workflow system that ensures mechanics don’t miss anything and that everyone is on the same page. If you want the job to be done right you need to take your time and ensure business standards are met.
When standards are met, and customers are leaving with quality work done to their car you can expect repeat business. Not only may it cost you repeat business by rushing jobs, but your online rating will suffer too. Clients will come back demanding their money and/or the car to be fixed again.
4) Unqualified Mechanics
Unfortunately, a lot of shops have their reputation ruined by unqualified mechanics. When hiring a new mechanic to join the team, do a proper background check and ensure their credentials are valid.
It will save you a lot of headaches and money if they perform poor service jobs and lose your business valued customers. Another example of unqualified mechanics is when the new hire isn’t properly trained.
When an employee may not know something, instead of the supervisor showing them the right way, they may just do it themselves because they are so confident in their abilities. This leaves the mechanic without a learning opportunity, and a potential future mistake happening when the supervisor isn’t around.
5) No Employee Of The Month Program
Show your employees you care about them and show appreciation for their hard work.
A little gratitude and appreciation towards the hard work they give you day in and day out working on cars can really boost employee morale. When employees are happy and feel appreciated, it will be no surprise when the quality and efficiency of their work improves.
6) No Clear Communication With The Customer
Too many times communication is a barrier to mechanics and customers alike. Whether customers are busy and can’t answer the phone at the moment, or are in a meeting and can’t get out for a phone call there’s a variety of reasons why service jobs can be held up.
When there’s clear communication, the service pipeline can really get going and you can start getting more jobs done. This can be done by implementing a new progressive means of communication like text messaging, social media or messaging apps to communicate.
When there is little communication it can even reduce your average repair orders. Customers are already skeptical about repair shops, and when “recommended” service is offered they are doubtful. When the customer understands with clear communication and evidence why repairs are recommended, you can see improved average repair orders.
How Can We Help Push Your Business In The Right Direction?
AutoServe1 is the most innovative tool on the market for service repair technicians and shop owners.
With our revolutionary Digital Inspection Tool shops have the ability to streamline their service for the business, and customers alike. Customers can even confirm service right from their smartphones saving time.
Informative digital inspection reports featuring photos and videos give shops the transparency customers have come to expect in repair shops. When customers are shown with empirical evidence why repairs are needed, you can see your average repair order increase by 25%.
WorkFlow1, our simple workflow model is your shops new best friend. It gives owners, and mechanics the ability to train fellow employees on proper workflow and ensure nothing is missed during the vehicle inspection process.
You can track the progress of auto repair with the click of the mouse and all employees can view the progress to see what needs to be done for the customer before they can get the vehicle. You can even tell when parts are ready or work is approved and really gets all your team members on the same page.
When all your employees are on the same page you won’t have to worry about compromising quality and performance, as everyone has to go through Workflow1. Learn more about the platform today.